This privacy policy sets out how Ness Royal handles any personally identifiable information that you make available to us whilst using our website.

Transparency, honesty and trust are at the heart of our business values and are at the front of our minds when providing transport solutions. As such, we believe that your data should be handled in the same way. Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy.

This privacy policy may change from time to time. We will keep you informed by updating this page. If you wish, you can refer back to this page to ensure you are happy with any changes. This policy was last revised on 18th of February 2023.

We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.

Through discussion of your travel plans with Ness Royal, we may collect the following personally identifiable information in order to communicate with you:

First name

Last name

Email address

Telephone number

Postal address

Our aim is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of journey you are embarking on. We may need to ask for information pertaining to your physical health if your journey will be physically demanding or if you require special access due to a disability.

We require some personal information in order to fulfil our contractual agreement with all of our travellers. The information we collect is the minimum amount necessary in order to provide a bespoke travel itinerary. Your information will be stored for internal record keeping purposes on our secure servers for a period of up to five years. We will use your information to help us improve our services and for communication purposes.

To request information about your personal details we hold please email us at info@nessroyal.co.uk

Ness Royal does not rent, sell or share the personal information we hold with any third party organisations. Your data is never given to advertisers.

A cookie is a small text file which is added to your device's hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.

Ness Royal does not collect cookies.

Most web browsers allow some control of most cookies through the browser settings.

We are happy to provide unfettered access to the information that we hold about you.

If you would like to request a copy or would wish for your profile to be removed and would no longer like to be contacted by Ness Royal please send a request to info@nessroyal.co.uk
Alternatively, you can write to us.

Our postal address:

Ness Royal
34 Culduthel Mains Court,
Mains of Culduthel,
IV2 6RF,
Inverness,
Highlands,
Scotland

Our telephone:
+44 7818 555 480

Our email address:
info@nessroyal.co.uk